[PLUG] [OT] Help Desk software in Open source

Mandar Vaze mandarvaze at gmail.com
Wed May 13 22:12:24 IST 2009

On Wed, May 13, 2009 at 6:55 PM, Nikhil Kala <nikhilrkale at gmail.com> wrote:

> Hello All,
> Does any one know any open source software which is used for help desk
> purpose.
> I am looking for feature like,
> 1) Ticket raising feature by user
> 2) acknowledgment to user after his problem or query has been replied by
> email.
> 3) Knowledge management system for reference to user.
I've tried OTRS for this purpose. You can also create internal and external
FAQ as well (Knowledge Mgmt mentioned above)
OTRS is written in Perl, and has a very strong community support


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