[PLUG] [OT] Help Desk software in Open source

Arun Tomar tomar.arun at gmail.com
Wed May 13 06:43:43 PDT 2009


On Wed, 2009-05-13 at 18:55 +0530, Nikhil Kala wrote:
> Hello All,
> 
> Does any one know any open source software which is used for help desk
> purpose.
> 
> I am looking for feature like,
> 1) Ticket raising feature by user
> 2) acknowledgment to user after his problem or query has been replied by
> email.
> 3) Knowledge management system for reference to user.
> 
> 
checkout OTRS, supposed to be the best in the category. 
there are many other such software that you'll find in the wikipedia.
> 
> 
> Thanks & Regards,
> Nikhil Kala
> http://www.nikhilkala.com
> _______________________________________
> Pune GNU/Linux Users Group Mailing List 

arun.




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