[PLUG] [OT] You broadband in Pune

Mayuresh mayuresh at acm.org
Sat Mar 16 20:46:53 PDT 2013


On Sat, Mar 16, 2013 at 08:09:17PM +0530, Mayuresh wrote:
> For last week or so the connection is either going down or is working at
> very slow speed arbitrarily at different times of the day. Complaining has
> not led anywhere. All standard questions every time you follow up, change
> in ip address offered, though that as expected has nothing to do with the
> issue.

I do not know whether there are other subscribers who face this. But Tata
Communications now offers this service for only SMEs. They are either
upgrading old customers to newer costlier plans or letting them go so that
they can focus only on SMEs.

What leads me to feel this way:

- There is no agility shown by them in solving the issues for more than 1
  week now. This was never the case before. "Server down hai" - the local
  engineer casually replies, which was never so.

- On threatening to close the connection they immediately tell the
  procedure to do so as if they were expecting this. (Whether to call it
  arrogance or strategy?)

- The refund procedure is well laid out. There is no argument from them
  like they can't refund prepaid charges etc, neither there is any
  question like why you want to close.

Mayuresh



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